HOUSEKEEPING TEMPLATE 1

Our team provide professional domestic cleaning services to clients within the Premium residential accommodation sector, we specialise in providing our clients with an exceptional service.
We guarantee that our cleaners work with the best materials and our equipment complies with the latest technologies and requirement translated into high standards of quality of our services.

SERVICES BLOCK

TERMS TO BE ADDED TO MORE INFO OF ACTUAL SERVICE

TERMS & CONDITIONS

Cancellation Policy 
  • You may cancel or reschedule the clean by giving us at least a 48 hours notice. Failure to provide us with the needed notice will result in a charge of 50% of the total invoiced amount.
  • You can reschedule or cancel the appointment over the phone or by e-mail.
  • We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well being of our operatives.
  • We reserve the right to cancel or reschedule a clean in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.

Insurance
  • We and any self-employed individual cleaners hold Public Liability Insurance.
  • Claims can be covered by us and/or our operatives insurance, only if the damage/breakages are reported within 24 hours of the clean.
  • We reserve the right to carry out an internal investigation into any claims made.
  • We reserve any right to refuse disclosure of confidential company documents.

Access
  • You must provide electricity and running water at the premises where the clean is conducted. If you fail to do so we cannot be held responsible for incomplete or delayed work.
  • You are responsible for providing access to the property at the scheduled time. If keys are provided they must open and close all locks required for access and to carry out the clean. If we are unable to gain access to the property, we reserve the right to cancel/reschedule the clean.
  • We are not responsible for any alarms triggered during a clean. You must provide us with full instructions for disabling and/or resetting any alarm systems on the premises.
  • We will endeavour to arrive at the scheduled time for the clean. However, reasonable allowance should be made, for circumstances beyond our control, which may delay our arrival. 

ABOUT US

We pride ourselves on delivering the highest standards of personalised service for the right price. Our Service delivery partners are pre-screened to ensure that they meet the very highest of standards and our customer service team will be on hand to discuss your requirements in more detail at your convenience.

We are committed to building long term relationships with our clients and recognise that this can only be achieved through consistency of service. Our rigorous approach to service delivery has resulted in us achieving Industry leading levels of customer advocacy. 

CUSTOMER FEEDBACK

★★★★★ 04 Oct 2020 
Highly recommend this Company. Very efficient quote and appointment process. Friendly, professional and prompt customer service. Carpets look great. A refreshing experience.

★★★★★ 12 Sep 2020 
Cleaners did a great job and got my full deposit back at the end of tenancy.  Friendly customer service. Would use again.  Thank you

★★★★★ 10 Apr 2020 
Lovely service happy staff and a wonderful clean

★★★★★ 19 Feb 2020 
Brilliant results! Booked within two days and the results were fantastic. I highly recommend.

★★★★★ 30 Jan 2020 
End of tenancy clean completed very quickly for me which I was so relieved about as I had been let down elsewhere. Work completed to a high standard. Confirmation was even sent to my landlord which made everything very easy. Thanks

FAQ'S

Is your service guaranteed?  
Our goal is to provide excellent quality professional housekeeping and cleaning to all our customers. If for any reason you are unhappy with your cleaning, contact our office within 24 hours of your cleaning. We will gladly return and clean the specific areas that were unsatisfactory.

What kind of service can I expect?  
We offer a cleaning specification designed to target all areas of your home and which had been put together to suit your particular needs. Our team follow the specification closely, however if you have areas that you wish for additional focus, we just ask that the team are made aware in advance or on arrival, and they will target these areas first, returning back to the specification once complete.

What is the specification?
✔︎ All Rooms: Wipe/Dust/Polish all furniture, fixtures & fittings, skirting boards, light fixtures, ledges, décor, doors. Vacuum/Mop all floors, carpets, rugs and stairs, Tidy up clutter, Remove cobwebs, Clean glass surfaces, Clean interior windows and sills, Empty waste bins
✔︎ Kitchen: Clean all appliance fronts, worktops, sink/taps, Wipe cupboard fronts, table and chairs, Clean Microwave inside and out, you can even add extras (see notes)
✔︎ Bathrooms: Clean showers, baths, sinks and taps inside and out, Scrub and disinfect toilet, Clean, dry and shine all mirrors, chrome and tiles, Wipe cabinet fronts, Clean all shelves & fixtures.


Are your cleaners experienced & insured? 
All our team have worked with us for many years receiving many 5 Star reviews on weekly basis.  Due to demand we are always sourcing new team members who may have less experience, but these staff receive plenty of support and training to ensure they meet our service standards very quickly.  All our cleaners are covered for public liability and personal injury. Breakages and damages are covered too.  

Can I pick a set day my cleaner comes?  
Yes, you can. We look to allocate a set day for your clean in order to get in to a routine for both you and our team.  We may ask you to change your set day to accommodate travel arrangements but you do not have to agree. Our team do not operate over the weekends or bank holidays.

How long will it take to confirm my booking and allocate my cleaner?  
Our logistics team operate 6 days a week (excluding Sundays) where typically your cleaner will be allocated and confirmed to you within 24-48 hours. 
 
Does the service continue if I go on holiday?  
Should you be going away, and wish for the clean to be cancelled for a week for example, all we ask is that you let us know with a minimum of 24 hours in advance.  Should you not advise us of you being away and the cleaners attend your home to be denied access, you will continue to be charged.

How do I get started?  
Simply select a clean which is most suitable to your home requirements, and we can have arranged within 24-48 hours.  We do ask for a minimum of 48 hours notice on all request, but sometimes may be able to accommodate sooner.

Do I need to be home to let the cleaners in?  
No, as long as there is another way that access can be provided, you do not need to be home to let the cleaners in.  We only ask that you provide us with the correct information for the cleaners to gain access, and that the concierge (if applicable) are made aware of the arrangement.

What time does the team arrive?  
Due to the volume of cleans being managed by the team each day, it is difficult for us to provide you with a specific arrival time.  We will always advise that our team will arrive between 08:00 - 16:00.

How long will the team be at my property?  
The length of time that the team will be carrying out the service at you home is completely dependent on the size, and number of bedrooms/bathrooms that you have.  

Can I meet the team in person?  
Yes, you are more than welcome to meet the team in person and you can of course be present on your first clean and meet the cleaner. 

What happens if I forget to provide access?  
If the team are unable to gain access to your property, we will attempt to contact you to see if you are able to help.  Should you not be contactable within 30 minutes from the moment that the team arrive, you will be charged for the clean.

How long will the team wait if they cannot contact me?  
The team are advised to wait for 30 minutes while we attempt to contact you to gain access to your home.

What if my cleaners do not turn up?  
Should the cleaners not attend your home on your allocated date, we will attempt to inform you in advance.  We will then look to make new arrangements with you to carry out the clean at a time that suits you best.  If you wish to cancel the service, you are also welcome to do so.

What do I do if I would like to make a complaint?    
In the unfortunate case that you feel the need to make a complaint, we please ask that you do so via the chat on your order.  Please provide us with as much information as possible and we will do our upmost to rectify the issue.

CONTACT US

Telephone: 
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