TERMS AND CONDITIONS TO BE ADDED TO MORE INFO
On your first visit to us, please allow 10-15 minutes for a consultation to discuss your pets welfare, temperament and the grooming requirements for that day. A photograph pre and post grooming may be taken for comparison of ‘before’ and ‘after’ pictures, and may be used on our promotional pages.
Well Being Check
A general ‘visible’ health check takes place prior to any groom. Whist bathing or grooming if I find anything that I think you should be concerned about I will inform you when you collect your pet.
If you think that your pet has fleas, or you suspect them, or if you know that you have them, DO NOT bring your pet to the salon. You must treat them at home and only then after a period of a few days can your grooming request take place. You can call for a consultation regarding this problem. There is ALWAYS an extra charge for fleas.
Vaccinations, Fleas and Worming Treatments
All pets must be up-to-date with vaccinations, worm and flea treatments prior to grooming unless having flea treatment on the day of the groom.
Health and Safety is our priority for both groomer and pets during the grooming process. You must inform us prior to grooming if your pet has previously bitten someone, is aggressive , has been muzzled previously during grooming or any other questionable behavioural instances. Owners will be held liable for any bites or scratches and the damage caused to the groomer, loss of working days and wages and will also be expected to pay prescription charges or other charges incurred from any injuries. Any property damage caused your pets will also be chargeable. The grooming process will stop if we feel your pet’s behaviour is compromising his safety or ours. The full charge of the groom could apply.
Anti-Social or Difficult Dogs
If your pet is aggressive during grooming, jumping around, or attempting to bite it may be muzzled as a last resort, and attached to a grooming arm for the safety of themselves and others. It may be removed from the grooming area and placed in a secure cage to prevent danger to others. It will be released when you personally come to collect it and you remove it from the cage. Dogs that are uncontrollable will be sent home and the full grooming charge will be made. Under the Welfare of Animals Act (2006) we will not force your pet to undergo a grooming session. Under the Dangerous Dogs Act (2014) you may be prosecuted if your dog is out of control in a public or private place, and this includes a grooming salon.
You authorise us that if your pets health causes concern or they become ill or if the services of a veterinarian are required, to obtain treatment at your expense if you are not contactable.
Distressed/Elderly Dogs/Collection Times
If your pet becomes particularly distressed, your pet will be taken outside for a toilet break and then it will be given a rest period. This may pro-long the overall grooming time period. Elderly dogs are welcome at your own risk. They are always given extra time and great care and kindness extended. Our estimated finishing times are just that – an estimate. You may have to wait a short while if your pet is not totally ‘finished’ upon your arrival.
If you would like us to groom your puppy, it must have had all its vaccinations. If it hasn’t yet been vaccinated it will not be groomed until one week after the last vaccination is given. The price depends on the size of the dog and not it’s age.
No animal will be groomed if they are obviously sick
Cancellations, missed appointments and deposits
24 hours notice (minimum) is required when cancelling an appointment, otherwise the FULL COST will be charged. Please contact us via your order to make any amendments to your order. We are more than happy to reschedule.
If you fail to show up for your appointment and have not cancelled or re-scheduled no refund will be accepted.
Please submit any complaints to us in writing via your order within 48 hours of the service being carried out for full review.