TERMS AND CONDITIONS
Please read carefully and pay special attention to the provisions related to liability and cancellations – this does not affect your statutory rights
We will utilise professional staff with skills and knowledge to design a safe program of exercise where the client’s personal goals, fitness levels and likes and dislikes related to exercise will be taken into account. We will provide the appropriate coaching, supervision, advice and support that the client may need to help them achieve their goals.
All client information will be kept strictly private and confidential. If we require further medical information from a practitioner, the client must provide such details to continue.
Clients should dress and behave appropriately for a professional gym environment. No outdoor trainers will be allowed in the studio, please could you bring a suitable pair of clean indoor trainers. Shower facilities are also provided for client use.
2. Term & Acceptance
All our services will be for the term agreed upon by the client and us.
Coaching and training fees are paid in advance of the first session of each block with exception to the initial block when payment may be made on the first session. Payments for subsequent blocks must be paid on the last session of the current block; failure to do so may result in the timeslot being given to someone on our waiting list. All payments must be paid electronically by card, via the website or by cash. We do not accept cheques or bank transfers.
Cancellations must be made at least 48 hours in advance of scheduled sessions. Sessions cancelled less than 48 hours will be charged in full to the client. The cancellation policy will be adhered to in all cases when the client is unable to attend including when illness, work or family commitments prevents attendance and 48 hours’ notice has not been given. This applies to all personal training services including group sessions. Exceptional circumstances will be honoured.
5. Late Arrivals
Sessions shall be approximately 60 minutes in length (depending on package and service) and shall start at the scheduled time. Sessions will not be extended due to the lateness of Client or due to interruptions caused by the client. Any Client who has not arrived within 20 minutes after the scheduled time shall be deemed to have cancelled and will be charged for that entire session.
The agreement shall be binding only between the us and you the Client. Client may not sell, assign or transfer their rights any purchased services to any other party without the personal trainer’s prior written permission.
7. Expiration of sessions
We understand there is a need for a degree of flexibility and rollover to allow clients to complete purchased sessions however all paid-up block bookings must be completed within 10 weeks of purchase. In the event that a medical problem or other major issue that prevents completion of the contracted sessions within this time period, we may, at our discretion, allow a suspension of contract and extend this time period. We have the right to move your original time slot to another time or day if sessions are not completed within the 10 week time frame.
We do not issue refunds on any personal training or membership services. Please make sure you are 100% committed prior to purchase.
The client must complete a PAR-Q before commencing any exercise program and confirms that he/she is in good physical condition, that he/she is capable of engaging in active or passive exercise and that such exercise would not be detrimental to his/her health safety or physical comfort. We cannot be held liable in any way for undeclared or unknown medical conditions
This Liability section applies only to the extent permitted by law. We excludes all liability for death, injury or damage caused by the client carrying out exercises incorrectly, contrary to the instructions or advice of the health professional or carried out without the supervision of us. You as the client agrees to fully release us (As well as any of its owners, employees or independent contractors) from any and all liability, claims and / or litigation actions for injuries, disability, or death or other damages of any kind including but not limited to punitive damages arising out of participation in our activities including but not limited to the personal training programs and the physical activities even if caused by the negligence, international acts or omissions and / or any other type of fault of its owners, employees or other authorized agents including independent contractors. For the avoidance of doubt, we do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from negligence or wilful default by us (As well as any of its owners, employees or independent contractors). We will do it’s best to correct errors and omissions as quickly as practicable after being notified of them but does not accept for any errors and omissions and reserve the right to change information, specifications and descriptions of listed packages and services.
There is no guarantee of results.
You as the client have a big part to play if you want results, we are here to support you in this and you will be asked to keep exercise & diet logs to prove that you are completing all work necessary to progress towards your goals. It is understood between client and trainer that both must commit to the program 100% in order to achieve results. The client is required to arrive on time and in an appropriate condition for physical exercise for each training session so that a full and robust session can be achieved on each visit.